If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all products sold via shop.thermomix.ca. Return policies from any external online or retail stores will not be accepted. We highly encourage any customer who purchases a Thermomix® to take advantage of the personalized service we offer by booking a Get Cooking session. You can book one by emailing [email protected]. If you still wish to return your purchase, the following conditions will apply to all products except those marked as “non-refundable” on your order:
||A restocking fee equal to 10% of item purchase price will be deducted|
If you return a product that is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.
Return Method and Timing
Your refund will be processed after the item has been received by us and we have assessed the item’s condition.
Original shipping fees will not be refunded.
Updated July 1, 2020